Sales Policy

Effective Date: January 7, 2025

Welcome to Winsuri Baby World, where we prioritize exceptional service and premium-quality products for your newborn essentials. This Sales Policy outlines the terms and conditions governing your purchases with us to ensure a transparent and seamless shopping experience.

1. Product Availability

All products listed on our website are subject to availability. We strive to maintain accurate inventory information; however, in rare cases, an item may be out of stock. If this occurs, we will notify you promptly and provide alternative options or a full refund.

2. Pricing and Payment

  • Pricing Accuracy: We ensure that all product prices are accurate and up to date. Prices are listed in USD and may vary based on promotions or discounts.
  • Accepted Payment Methods: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.
  • Taxes: Applicable sales tax will be calculated and added to your total at checkout, based on your location.

3. Order Processing

  • Order Confirmation: Once your order is placed, you will receive a confirmation email with your order details.
  • Processing Time: Orders are typically processed within 1-2 business days. Delays may occur during peak shopping periods or due to unforeseen circumstances.
  • Order Modifications: Changes to your order can only be made before it has been shipped. Contact our customer service team immediately if you need assistance.

4. Shipping and Delivery

  • Shipping Options: We offer various shipping options to suit your needs, including standard and expedited delivery.
  • Delivery Time: Delivery times vary based on your location and chosen shipping method. Estimated delivery dates will be provided at checkout.
  • Tracking: You will receive a tracking number once your order has been shipped, allowing you to monitor its progress.
  • Shipping Fees: Shipping costs will be calculated at checkout and are based on your location and the weight of your order.

5. Return and Exchange Policy

  • Eligibility: Returns or exchanges are accepted within 30 days of purchase for unused products in their original packaging.
  • Process: To initiate a return or exchange, please contact our customer support team at info@winsuri.com or call (623) 214-8581.
  • Refunds: Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item.
  • Exclusions: Certain items, such as personalized or clearance products, may not be eligible for return.

6. Promotions and Discounts

  • Promotions are time-limited and subject to specific terms and conditions, which will be clearly stated at the time of the offer.
  • Discounts cannot be combined with other offers unless specified.

7. Customer Support

For any questions or concerns, our customer support team is here to help.

  • Email: info@winsuri.com
  • Phone: (623) 214-8581
  • Address: 14803 W Buttonwood Dr, Sun City West, Arizona, United States

Winsuri Baby World is committed to providing a smooth and satisfying shopping experience. Thank you for choosing us to support your parenting journey. For more information, visit our website at winsuri.com.

Updated: January 2, 2025