Return and Exchange Policy
Effective Date: January 7, 2025
At Winsuri Baby World, we are committed to ensuring your satisfaction with every purchase. This Return and Exchange Policy outlines the terms and conditions for returning or exchanging products purchased from our store. By shopping with us, you agree to these terms.
1. Eligibility for Returns and Exchanges
We accept returns and exchanges under the following conditions:
- Items must be returned within 30 days of the purchase date.
- Products must be unused, unwashed, and in their original packaging, including all tags, accessories, and documentation.
- A valid receipt or proof of purchase is required for all returns or exchanges.
Non-Eligible Items:
- Customized or personalized items.
- Clearance or final sale products.
- Items damaged due to misuse or improper handling by the customer.
2. How to Initiate a Return or Exchange
To request a return or exchange:
- Contact Us: Email us at info@winsuri.com or call (623) 214-8581 with your order details.
- Provide Details: Share the reason for the return or exchange and include photos if the item is defective or damaged.
- Approval and Instructions: Once approved, you will receive instructions on how to return the item.
3. Refund Process
- Refund Method: Refunds will be processed to the original payment method used at checkout.
- Processing Time: Refunds are typically processed within 7-10 business days after we receive and inspect the returned item.
- Shipping Fees: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the item is defective or the wrong product was sent.
4. Exchanges
- If you wish to exchange an item for a different size, color, or product, please contact us to confirm availability.
- Once the original item is returned and inspected, the new item will be shipped to you.
- Any price difference between the exchanged items will be refunded or charged accordingly.
5. Damaged or Defective Items
If your product arrives damaged or defective, please notify us within 7 days of delivery. We will provide a replacement or a full refund at no additional cost to you. Be sure to include photos of the damaged or defective item when contacting our support team.
6. Important Notes
- Items returned without prior approval may not be accepted.
- We recommend using a trackable shipping method to ensure safe delivery of your return.
- Winsuri Baby World is not responsible for returns lost in transit.
7. Contact Information
For questions or concerns regarding your return or exchange, please reach out to our customer support team:
- Email: info@winsuri.com
- Phone: (623) 214-8581
- Address: 14803 W Buttonwood Dr, Sun City West, Arizona (AZ), United States
At Winsuri Baby World, your satisfaction is our priority. We strive to make every interaction seamless and stress-free. Thank you for shopping with us!
Last Updated: January 2, 2025